Refund & cancellation policy
Scylla Luxury Resort & Spa is committed to providing a flexible and transparent cancellation policy for our valued guests.
Cancellations
Full Refund: Guests are eligible for a full refund of their deposit, minus any processing fees, if their reservation is canceled before the designated cancellation deadline.
Late Cancellations & No-Shows: Cancellations made after the deadline or failure to arrive on the scheduled check-in date will result in forfeiture of the one-night deposit.
Modifications:
Guests may request modifications to their reservation dates or room type, subject to availability and approval by the resort. Any changes may incur additional charges.
Promotional Offers:
Special packages or promotional offers may have different cancellation and refund policies than standard reservations. Guests are advised to review the terms and conditions of their specific offer for details.
Force Majeure:
In the event of unforeseen circumstances beyond the control of the guest or the resort, such as natural disasters or government-mandated travel restrictions, the resort reserves the right to modify or cancel reservations without penalty. In such cases, guests will be notified promptly, and any payments made will be refunded following applicable laws and regulations.
Refund Processing:
Refunds for eligible cancellations will be processed within a reasonable timeframe, typically within 7-14 business days, to the original method of payment.
Please note that processing times may vary depending on the payment provider and financial institution policies.
Cancellation Deadline Variations:
Cancellation deadlines may vary depending on factors such as seasonality, accommodation type, and duration of stay. Guests are encouraged to review their reservation confirmation or contact the reservations team for specific details regarding cancellation policies applicable to their booking.
We strive to provide a seamless and enjoyable experience for our guests. A clear and fair cancellation policy is part of that commitment.
We hope this information has been helpful. If you have any further questions regarding our cancellation and refund policy, please don't hesitate to contact our reservations team.
